·The quality of a product is determined by how well it suits your needs.
-reliability
-durability
-safety
-maintainability
-cost

·Where do we have to change production in an industry to improve quality?
-EVERYWHERE!
-Specifications-clarify what is important in a product, the rest is second priority
-Design-Only design a product to meet specifications, any more is a waste of time and resource
-Production-to meet the specifications
-Inspection-ensure conformance to the specifications, and correct problems.
-Review of specifications-make sure the specs, describe the product well, the specs are useful to customers, etc.

·Two main approached to quality
-inspection-accept/reject
-process control-constantly examine input and output and refine process.